Mobile Banking App Support

Find answers to your questions regarding support for the M&T Bank mobile app.

What's New: Login

We’re modernizing our mobile banking app to help customers have the best experience while keeping access simple and secure.

My iOS® iPhone login looks different. Am I in the right place?

The first time you log in to our new experience, a secure browser window will appear. You’ll need to enter your User ID and Password. After this first login, you can resume using biometrics like Face ID®.

Step 1: Tap 'Continue'

/personal/online-and-mobile/mobile-banking/app-support/""

Step 2: Enter your User ID and tap 'Continue' to enter your Password and log in.

Why can’t I log in to my iOS® app with biometrics?

You’ll need to log in with your User ID and password the first time you visit the updated experience. Then you can set up facial or fingerprint recognition after your first login.

In the app:

Tap ‘Menu’ in the top left corner
Tap on ‘App Settings’
Choose ‘Face ID’

I don’t remember my User ID and/or Password. What should I do?

You can get help with your User ID and reset your password at .

How do I unlock my account?

To unlock your account, reset your password at�� and then login with your updated credentials.

Troubleshooting FAQs

Do I have to be enrolled in Online Banking to use the M&T Bank mobile app?

Yes. In order to use the mobile banking app, you must first be an Online Banking customer.

My Android® app crashes when I try to open it. What should I do?

Start by removing the app and reinstalling. To uninstall: go to��Settings��> select��Apps or Application Manager��> select��M&T Bank App��> tap to uninstall. To reinstall: go to the��Google Play®��Store��> search for the��M&T Bank app��> select��M&T Bank App��> select��Install.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.��

My iOS® app crashes when I try to open it. What should I do?

Ensure the M&T Bank app is closed by double clicking the��home button. If it’s not closed, swipe side-by-side through your open apps and swipe the M&T Bank app upward to close it. Then go to��Settings��> select��M&T Bank��> toggle on the��Clear All App Data��option.

If that does not solve the problem, please call Online and Mobile Banking Customer Service at 1-800-790-9130, Monday–Friday, 8am–9pm ET and Saturday–Sunday, 9am–5pm ET.

Submit Feedback or Questions

How are we doing? Give us your feedback on the mobile app or submit questions to let us know.

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