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Mortgage Account Access Issues

Experiencing issues accessing your mortgage information from online banking via the Pay Now button or View My Mortgage Info links? Your browser settings may need to be reconfigured.

Reconfigure your browser to allow pop-ups.

If you are experiencing issues accessing your mortgage information, your browser settings may be configured to block pop-ups. If that鈥檚 the case, you鈥檒l need to allow pop-ups by changing your selection within your browsers settings. Follow the instructions below.听

If a Web page tries to send you a pop-up when your blocker is turned on, an information bar will appear at the top of your browser window.

Clicking the information bar will allow you to:

  • Allow pop-ups from this site (until you close your browser)
  • Always allow pop-ups from this site
  • Adjust your pop-up blocker settings

If a Web page tries to send you a pop-up when your blocker is turned on, an icon with a red "x" will appear in your address bar.

Clicking the icon will allow you to:

  • Always allow pop-ups from this site
  • Continue blocking pop-ups
  • Manage pop-up blocking

If a Web page tries to send you a pop-up when your blocker is turned on, an information bar will appear at the top of your browser window.

Clicking the Options button within the information bar will allow you to:

  • Allow pop-ups from this site
  • Edit your pop-up blocker options
  • Never show an information bar when pop-ups are blocked
  • Display the blocked pop-up window

When your blocker is turned on, there is no obvious alert that a pop-up has been blocked. So you'll want to go into Safari's settings to turn off the blocker.

  1. Open Safari
  2. In the top right of the window, click on the settings icon
  3. In the drop-down menu, uncheck Block Pop-Up Windows

If a Web page tries to send you a pop-up when your blocker is turned on, an icon with a red "x" will appear in your address bar.

Clicking the icon will allow you to:

  • Always allow pop-ups from this site
  • Continue blocking pop-ups
  • Manage pop-up blocking

If a Web page tries to send you a pop-up when your blocker is turned on, an information bar will appear at the top of your browser window.

Clicking the听Preferences听button within the information bar will allow you to:

  • Allow pop-ups from this site
  • Edit your pop-up blocker options
  • Never show an information bar when pop-ups are blocked
  • Display the blocked pop-up window

When your blocker is turned on, there is no obvious alert that a pop-up has been blocked. So you'll want to go into Safari's settings to turn off the blocker.

  1. Open Safari
  2. 听In the top left of the window, click听Safari
  3. 听颁濒颈肠办听Preferences听in the drop-down menu
  4. 听Click the听Security听tab found on the top row
  5. 听鲍苍诲别谤听Web content, uncheck听Block pop-up windows

听

  1. 听Go to听Settings
  2. 听Click on听Safari
  3. 听Toggle听Block Pop Ups听to听Off
  4. 听Allow Pop Ups in session, when prompted